IT Desk Top Technician

Job Highlights:

• Respond to IT service requests and incidents via ticketing systems, phone, email, or in person.
• Diagnose and resolve hardware, software and connectivity issues in a timely manner.
• Install, configure and maintain desktops, laptops, operating systems and standard business applications.
• Perform hardware upgrades, replacements and troubleshooting (RAM, HDD/SSD, peripherals).
• Support installation and troubleshooting of authorized software and applications.
• Assist with basic network troubleshooting, including LAN, Wi-Fi, VPN and printer connectivity.
• Configure and support networked devices such as printers and scanners.
• Escalate complex network issues to the appropriate IT teams.
• Support user account creation, modification and deactivation (Active Directory, email and business systems). Reset passwords and manage access permissions as per IT policies.
• Perform routine system updates, patches, antivirus checks and backups. Ensure compliance with IT security policies and data protection standards.
• Report security incidents, malware threats, or policy violations immediately.

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