Site CRM

Job Highlights:

• Handle post-sales customer relationship activities including client coordination, handover process and issue resolution for residential/commercial projects.
• Coordinate with internal departments for customer customization requests, design changes and site-level modifications as per client requirements.
• Maintain strong customer engagement by providing timely updates on project progress, documentation and possession schedules.
• Monitor and resolve customer complaints, service requests and escalation issues to ensure high customer satisfaction.
• Should have experience in CRM operations, client interaction and post-sales customization work within a Real Estate company.